Inability to provide proof of purchase or equivalent documentation
Products not installed by a licensed plumber. (Excludes Bathroom accessories - towel rails, shelves etc.)
Products not installed to relevant National Standards and State Regulations.
Products not installed in accordance with the manufacturers installation instructions
Tapware exposed to water pressures and or temperatures that exceed stated limitations as per the product installation instructions. Note: AS/NZS 3500, 1-2003 (clause 3.3.4) specifies 500KPA maximum water supply pressure at any outlet within a building for new installations.
Fitting of other devices to the outlet of tapware. E.g. Water filters
Fitting of Nero Taps non-approved in tap body or end of line water flow regulating devices
Products used for incorrect applications, non-potable water etc.
Damage as a result of obstructions due to inadequate flushing of system before use.
Service, repairs or with non-standard replacement parts previously undertaken without NERO Taps written approval.
Damage to finishes by adhesives, sealant etc.
Damage to finishes which arise from installation or post-installation use
Failure to observe manufacturer’s care and cleaning instructions
Improper or abusive use of product, and/or damage resulting from misuse, accident or neglect